The Contact Us tool allows you to report problems with, or suggest improvements to, TRACS, if added to a site. Any site participant can access the Contact Us tool if they have a question, comment, or suggestion regarding TRACS.
Problem with Content
Problem with Content?
This allows participants to select on the "Report the problem to the site owner" link if they are not able to view a file, have questions about assignments, or general questions about the site.
Ask for Help
Ask for Help?
This allows participants to select the link and fill out a survey in regards to functionality or end-user problems in TRACS. This survey will be sent to TRACS support, who will contact the participant back for further assistance.
Report Technical Problem
Report a Technical Problem?
If participants experience a problem within the system or if a tool is not working properly, they may click on the "Report the problem to the TRACS team" link.
If site participants feel there is something useful that could be added to TRACS for future improvement, they may click on the link for "Make a request for improvement" and submit their feature request.