Would you like to chat with a TRACS support team member? Simply use the drop-down menu to select your issue, fill out the other information, and click the submit button.
Live TRACS support is available from 8-5 Monday thru Friday.
Windows Users:
1. Fill in the appropriate "Issue, Name, Net ID, and problem description."
2. Click on the "Submit" button directly below the problem description box.
3. When prompted, click the "Run" button.
4. You may be prompted a second time, click "Run" again.
5. Follow the on-screen directions.
Macintosh Users:
1. Fill in the appropriate "Issue, Name, Net ID, and problem description."
2. Click on the "Submit" button directly below the problem description box.
3. On your desktop, double click the new file with the .dmg extension.
4. A new box will appear. Double click the file in this box.
5. Follow the on-screen directions.
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