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Live Chat With TRACS

Support Hours

To view our current support hours, please visit the Learning Applications Solutions Hours page.




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Need help starting a chat session?

To start a chat session with one of our representatives you will have to follow the directions below:

Windows Users

1. Fill in the appropriate Issue, Name, Net ID, and problem description.
2. Click [Submit] directly below the problem description box.
3. When prompted, click the [Run].
4. You may be prompted a second time, click [Run] again.
5. Follow the on-screen directions.
 

Macintosh Users

1. Fill in the appropriate Issue, Name, Net ID, and problem description.
2. Click [Submit] directly below the problem description box.
3. On your desktop, double click the new file with the .dmg extension.
4. A new box will appear. Double click the file in this box.
5. Follow the on-screen directions.