Faculty / Staff
Below are the most frequently asked questions gathered by our support staff. They are organized into a faculty/staff and general category. FAQs for students are located in the student section of TRACSfacts. Simply click on the question to get the answer!
You must have an active Texas State Net ID in order to login to TRACS. Students can create or activate a Net ID by going to CatsWeb or calling the Help Desk at 245-4822.
NOTE: If you just created or reactivated your TX State Net ID and Password, you will be able to log in immediately. However, your sites will not be available until the following morning.
Faculty and Staff, for help with a Net ID please visit Technology Resource's website
TRACS does not supply Net IDs, but here are the steps you may take to get one created for you even BEFORE your contract has been processed by Faculty Records:
Please clear your internet browser's history, cookies and cache. Once you have done this you will need to quit your browser completely and restart it.
To watch a video on how to do this, please click here.
The problem lies with Internet Explorer with Windows Operating Systems. To fix this problem in Internet Explorer, click your "Tools" menu item and select "Internet Options...".
Select the tab "Advanced" and scroll to the bottom of the page. Uncheck the checkbox item titled "Do not save encrypted pages to disk" and click "OK".
When you add a guest user (a user not affiliated with Texas State) via their email address in your TRACS site, TRACS will send that user an email with their log in credentials. The user will log in with their complete email address and the password sent to them by TRACS. The user can change the password TRACS sent them by clicking on the Account button in My Workspace.
Start by reading Getting Started.
Documentation is available for all tools in TRACS in "Training Documents" both online and as downloadable PDFs.
Video Tutorials are available on a variety of topics. This is a great way to learn how to use the system as you can rewind and replay the video at will.
FAQs address specific questions and concerns.
You can sign up for Workshops which are held throughout the semester and in the summer.
Email and phone support is available at email@example.com and at 245-5566.
If you are having issues view the My Active Sites Tab in Internet Explorer, please turn off the Compatibility View option.
Step 1: Click the Page button in the menubar of Internet Explorer
Step 2: Un-check the Compatibility View option
Step 3: Click on My Active Sites.
To watch a short video on how to do this, click here. If you are using Internet Explorer 7 please upgrade to Internet Explorer 8 by visiting Microsoft.com
Using the latest version of Mozilla Firefox will also resolve the issue.
You may also access sites by clicking on the My Workspace tab along the top of your TRACS page and in the left hand menu click on Worksite Setup.
When you first log in to TRACS, you are in a space called “My Workspace”. This is your individual online workspace, where you can store private documents (in Resources), set preferences, create a profile, and maintain a private calendar, among other things. This is also where you create new course or project sites by using "Worksite Setup". (Note: Only instructors can set up course sites). To return here after visiting other sites, click the My Workspace tab.
TRACS is designed to function independently of your browser buttons. If you change your mind about a task, such as posting a syllabus or a resource item, you need to rely on the buttons within TRACS to cancel the action instead of your browser's Back button.
There is a small button that appears to the left of the name of each tool. This button, represented by a curled arrow, is called the reset button. Use the reset button to return to the starting point of any tool, as if you had entered the tool in a new session.
You cannot delete sites in TRACS, only hide them.
Step 1. Log in to TRACS. You will be in “My Workspace”.
Step 2. Click [Preferences] in the left-hand menu bar.
Step 3. Click [Customize Tabs] in the upper left navigation bar (to the right of [Notifications]).
Step 4. To remove a site or sites from view, select the site(s) in the [Sites visible in Tabs] list box, and use the left arrow(s) to move the selected site(s) to the [Sites not visible in Tabs] list box.
Step 5. Click [Update Preferences].
To watch a video on how to do this, click here.
Each site (course or project) in TRACS has 10gb of space allocated to it. You also have 10gb of space available to use in your My Workspace Resources tool.
Yes. When you create your site, you have the option to use material from other sites you own. For more information on this, please see the help document called “Create course”.
Your course is available to students as soon as you publish the site. You have the option to publish your site during the site creation process. If you didn’t select publish site when you created your site, you will have to go into Site Info and click on Manage Access. Select the check box next to publish site, then click on Update. Your site is now published.
To watch a short video on how to do this, click here.
Yes. When you select the semester term and course, your student roster is automatically imported into your TRACS site.
Yes. When students add a class, they are automatically added to the roster by the registrar. However, there is a delay of about 24 hours between the time the students are added to the roster and the time the TRACS database is updated to reflect those changes. Therefore, the students will generally have to wait until the next day to gain access to the class site.
No. Students are not automatically dropped from a TRACS site when they drop the course. Students are made inactive after the 12th class day and will no longer see your site when they drop. They will not receive any communications, emails, or any other information regarding your site.
No, you are not able to view student photos in a project site within the Roster tool due to FERPA regulations.
Matching questions will always appear in the correct order when an instructor or TA previews the assessment. They will be randomized when a student views the question in the assessment.
The Assignment tool allows the instructor to post an assignment for the students. The students will complete the assignment and submit it back through the Assignment tool. Within the Assignment tool the instructor can enter the student's grades and the grades are automatically reported to the Gradebook tool. Submissions in the Assignment tool are time stamped. Instructors are able to allow students to resubmit within the Assignment tool.
Click here for more information about the Assignment Tool.
The Dropbox tool allows the student to upload documents into their folder. The instructor has access to all student folders and is able to download any documents posted by a particular student by clicking on the student's folder. After the instructor opens the students document, they must enter student's grades through the Gradebook tool. Submissions in the Dropbox tool are not time stamped.
Click here for more information about the Dropbox tool.
Yes. Files are date and time stamped when students add them, however that date and time will change when an instructor or TA opens the file to view it. Once the file is opened in the dropbox tool, the date and time stamp will change to the date/time when the file was opened or modified. If a hard date and time is required for files submitted by students, please use the Assignments tool.
You are able to archive forum postings by printing the forums. You are able to print them by clicking on the printer icon. You also have the option to save the forum postings as a PDF document.
Yes. Once you have created sections in your course, you are able to view your gradebook in sections. For more information on how to view your gradebook by sections, please see the “Gradebook” help document.
This occurs as a result of the options you chose in your Course Grade Options. The Course Grade Options determine what kind of grade you want to use in the course and what percentage corresponds to the letter grade.
The default grade type is letter grades with +/-. This means that the minimum for an A+ is 100%, A is 95%, A- is 90%, etc. When you look at the roster view in your gradebook, the Course Grade column in the gradebook roster view will round the percentage up to meet the next grade scale. For example, if a student has a calculated average of 93% (which is available via the Course Grades feature in gradebook) the gradebook roster view will show her percentage as 95%.
You must undo the grade override. To do this:
You must then change your course grade type to be normal letter grades.
Your averages should now match everywhere in the gradebook.
Yes. When you create a site in TRACS, you can select a tool called Mailing List archive. This tool provides an email address for the site. Any email sent to that address is automatically sent to every participant of the site. In addition, a copy of the email message is archived on the site. For more information on using or setting up this tool, please see the document called “Mailing List Archive”.
You may also choose to add a tool called "Mailtool". This tool allows you to send a message to the whole class, selected students, or an individual student.
Yes. Students are allowed to contact each other using the Mailtool. Students can email the entire class, a group, or an individual student. If you do not want them to email each other, yet you (the instructor) still want to use the Mailtool, you must hide it from student view.
To hide the Mailtool from students:
1. Log into TRACS.
2. Enter the course and click on Site Info.
3. From Site Info click on Page Order.
4. Next to the Mailtool in Page Order click on the yellow lighbulb icon. When you click on the lightbulb, you are turning off the student's ability to see the Mailtool. Make sure the lightbulb is no longer illuminated and click the Save button.
The instructor will still be able to see the mailtool and use it, but students will not.
To watch a short video on how to do this, click here.
No, everyone in the email sent through TRACS is blind carbon copied.
Yes. TRACS allows you to add multiple documents at a time via the TRACS resources tool. TRACS also allows users to drag and drop complete folders or multiple files at a time by using a new technology called WEBDAV. For more information on how to drag and drop files into your TRACS site, please see the help document called WEBDAV-Mac for Mac users or WebDAV-PC for PC users.
You can monitor student usage of your TRACS site by using the Site Stats tool. This tool is hidden from student's view so they do not know if you are using it or not.
For further information about Site Stats, click here to view documentation.