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Email: Student Frequently Asked Questions

FAQs and Basic Troubleshooting

This page contains common FAQs and basic troubleshooting steps that should solve most problems you can encounter with the Email tool in TRACS.


Why can't I see the Email tool in my TRACS Site?

Your instructor has disabled student use of the Email tool. Please contact the instructor.


I'm not receiving emails from my professors

In order to ensure you receive email from instructors via TRACS, please refrain from auto-forwarding your Texas State email to any outside email services, such as Gmail or Yahoo Mail.

Outside email services have security features that often cause emails from TRACS to be blocked without notification to the user. These email services and their security features are beyond our control, and any missed emails as a result of email forwarding cannot be recovered.