FAQs and Basic Troubleshooting
This page contains common FAQs and basic troubleshooting steps that should solve most problems you can encounter with the Email tool in TRACS.
I'm not receiving emails from my professors
In order to ensure you receive email from instructors via TRACS, please refrain from auto-forwarding your Texas State email to any outside email services, such as Gmail or Yahoo Mail.
Outside email services have security features that often cause emails from TRACS to be blocked without notification to the user. These email services and their security features are beyond our control, and any missed emails as a result of email forwarding cannot be recovered.